Accessibility policy

Accessibility policy

Multi Year Accessibility Plan for Belron® Canada

Accessibility for Ontarians with Disabilities Act (AODA)

This 2021-2026 accessibility plan outlines the commitments and actions that Belron® Canada will put in place to improve opportunities for people with disabilities.

Who is Belron® Canada?

Belron® Canada is the Canadian leader in automotive glass replacement, repair, recalibration, and distribution. With more than 325 service centres, 28 distribution/warehouse centres and over 1200 employees in all 10 provinces, Belron® Canada guarantees its customers local service. This national presence ensures service centres have ready access to supplies.

Statement of Commitment

Belron® Canada is committed to excellence in serving all customers and treating all people in a way that allows them to maintain their dignity and independence. This includes removing and preventing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).

Policies

Belron® Canada has implemented an Accessible Customer Service Plan to ensure that customers with disabilities are treated with respect and dignity in their experience with us. This includes allowing the same opportunities to access and benefit from all the services we offer, in the same place and in a similar way as other customers.

Belron® Canada has a duty to accommodate practice that applies to all employees to ensure that they do not face barriers to working or continuing to work because of disabilities.

Accessible Emergency Information

Belron® Canada is committed to providing its customers with publicly available emergency information in an accessible way upon request. As well, we also provide our employees the opportunity to prepare individualized emergency response information plans to assist in the event of an emergency.

Training

Belron® Canada provides training to our employees on accessible customer service, we will ensure that the training remains current and provide to our employees on an on-going basis.

We will provide training to employees on applicable accessibility laws and on human rights legislation as it relates to people with disabilities.

Kiosks

Belron® Canada does not currently utilize self-service kiosks. If we do so at some future time, we will consider the needs of individuals with disabilities when procuring or acquiring such kiosks.

Any person with a disability who is accompanied by a support person will be invited to enter our facilities with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

Information and Communications

Belron® Canada is committed to meeting the communication needs of people with disabilities.Belron® Canada is currently in the process of updating its websites and content on those sites to conform with Web Content Accessibility Guidelines (WCAG) 2.0, Level A and Level AA by January 1, 2021. Web Accessibility ensures that those with disabilities are able to navigate and interact with our website in a way that is convenient and comfortable for them. This includes menu navigation tabbing, video transcripts and captions, contrasting and much more.

Belron® Canada is committed to ensuring that existing feedback processes are accessible to people with disabilities upon request. Belron® Canada will continue to periodically review its processes for receiving and responding to feedback from customers and employees, consider accessibility requirements when creating new forms of communication, and make appropriate changes and accommodations where required.

Belron® Canada upon request will provide or arrange for the provision of a specific document or information in an accessible format or with communication support for persons with disabilities. 

Belron® Canada will continue to periodically review the information it provides to the public, consider accessibility requirements when creating new forms of publicly available information, and make appropriate changes and accommodations where required in a timely manner.

Employment

Belron® Canada is committed to fair and accessible employment practices.

Belron® Canada will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. We will continue to review current recruitment policies, processes and communications and will modify them as required to reflect accessibility standards.

Belron® Canada will continue to develop or revise as required individual accommodation plans and return-to-work plans for employees who have been absent due to a disability.

Belron® Canada will review performance management and career development processes and modify as required to ensure the accessibility needs of employees with disabilities are taken into account.

Belron® Canada will continue to identify and take any required steps to prevent and remove other accessibility barriers impacting employment.

Design of Public Spaces

Belron® Canada will ensure that Accessibility Standards for the Design of Public Spaces are met when any building or making major modifications to public spaces occurs.

Disruption to Facilities

Belron® Canada will provide notice when there is a disruption to facilities or services that are usually used by individuals with disabilities. The notice will include information about the reason for the disruption, its expected duration and a description of alternate facilities or services, if available. This notice will be posted in a conspicuous area at or near the disrupted facility or service.

For More Information

 

We want to hear about your experience! If you have questions or wish to provide feedback our Customer Service Team is open Monday through Friday from 8:30 a.m. to 5:00 p.m. EST (excluding holidays). Please contact us.